How to Use Our Chatbot – GradPlan

The 2024-25 Free Application for Federal Student Aid (FAFSA), also known as the Better FAFSA, will open by December 31, 2023. Learn more here.


How to Use Our Chatbot

Have a specific question? Try using GuideBot to get the answer you need.

Get help when you need it

“GuideBot” is a chatbot designed by OneGoal to support high school graduates on their college and career journeys. Guidebot provides personalized assistance to students by answering their direct questions using information pulled from the GradPlan website, or from learnings created by OneGoal advisors.

In addition to being able to ask Guidebot questions at any time, participating Fellows will receive weekly text message on topics –

  • Application and Enrollment Deadlines
  • New Scholarship Opportunities
  • Financial Aid Reminders and Updates

How our chatbot works: 

Guidebot is trained to respond to over 2,000 commonly asked questions about life after high school and responds immediately 24/7. Where possible Guidebot will refer you to the most current information and resources it has access to.

When communicating with Guidebot it is best to ask a specific, short question. It is difficult for Guidebot to understand longer questions or texts that have multiple questions at once. 


  • How do I register for class?
  • How do I apply for FAFSA?
  • Where can I apply for scholarships?
  • Where do I find my FSA ID and do I need it to apply for scholarships?
  • Hey Guidebot, I am thinking about waiting until the spring to enroll, how much does that cost and do many students do that?

Want to talk to a real person?

Not getting what you need from Guidebot? Send #human through the chat box to learn how you can connect with a person.

Here are some other commands you can give Guidebot

#language – Allows you to change the language Guidebot uses to communicate with you.

#pause – Temporarily stops Guidebot from sending you messages, announcements and notifications.

#changename – Request that Guidebot address you by your preferred name or nickname.

#stop – Permanently removes you from communication from Guidebot. If you change your mind and want to receive messages in the future, you will need to complete the sign up process again.

Who is eligible for Guidebot? 

As of now, Guidebot’s weekly texts are only sent to OneGoal Fellows based in Chicago, Houston, and coming soon to the Bay Area in Summer 2024.

Not sure if you are a OneGoal Fellow? Click here.

And lastly…

The goal of Guidebot is  to help you reach your goals through informed decision making. With Guidebot by your side, you can navigate the complexities of the college and career landscape with confidence and ease.

When you win, we all win!

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"Education is the passport to the future, for tomorrow belongs to those who prepare for it today."

Malcolm X, human rights activist